Bilingual Customer Service Representative (English / Spanish) - Garland position at Progreso Financiero in Dallas

Progreso Financiero is currently seeking to employ Bilingual Customer Service Representative (English / Spanish) - Garland on Wed, 19 Jun 2013 04:07:49 GMT. Hiring Manager: District Sales Manager Type: Full-time/Non-Exempt ABOUT PROGRESO FINANCIERO Progreso Financiero (www.progressfin.com) aims to be the partner of choice to the 23 million under banked Hispanics in the United States who need access to responsible and empowering financial products and services. Unlike mainstream institutions, Progreso Financiero provides loans without collateral to...

Bilingual Customer Service Representative (English / Spanish) - Garland

Location: Dallas, Texas

Description: Progreso Financiero is currently seeking to employ Bilingual Customer Service Representative (English / Spanish) - Garland right now, this position will be reside in Texas. Detailed specification about this position opportunity kindly read the description below. Hiring Manager: District Sales Manager
Type: Full-time/Non-Exempt
ABOUT PROGRESO FINANCIERO

Progreso Financiero (www.progressfin.com) aims to be the partner of choice to the 23 million under banked Hispanics in the United States who need access to responsible and empowering financial products and services. Unlike mainstream institutions, Progreso Financiero provides loans without collateral to clients who lack credit history by using its sophisticated risk-scoring system that emphasizes a client's true capacity to afford a loan. Progreso Financiero engages with customers in their neighborhoods, in their language, and with familiar faces from the community to build relationships of trust that lead to a lifetime of growth and prosperity.

Progreso Financiero is a for-profit institution that believes in the moral collateral of its clients and is committed to providing opportunities to help its clients achieve their dreams. Since its founding in 2005, the company has made more than 400,000 loans, extending $500 million in ! capital to underserved Hispanic families through more than 85 ! locations across California and Texas and helping improve credit scores for more than 87 percent of its loan customers. We strongly believe in building a great business while also achieving social good, and seek to hire people who share our values.

We are looking for a highly energized CSR’s (Bilingual English/Spanish) to join our growing store teams!

RESPONSIBILITIES:

• Understand and educate the Hispanic community on our full range of products and services.
• Accepts, verifies, and processes basic to more complex client transactions according to established procedures and security guidelines. Transactions include deposits, payments, transfers, etc.
• Process customer payments, manage cash drawers and deposit cash into safe. Work involves extensive cash handling, which requires ability to perform advanced math functions.
• Maintain personally a balancing record that is in line with policy and have the ability to fi! nd and correct outages and to enlist help as needed for more difficult errors.
• Contributes to a cooperative and positive working atmosphere. Is flexible, responsive, and assists co-workers in the attainment of Progreso Financiero’s objectives with a focus on the needs of the customer.
• Protects the company’s assets by ensuring proper loan documentation and following policies and procedures.

Input customer documents (IDs, utility bills, paystubs) into the system with a high degree of accuracy and confidentiality.

• Disburse loans to customers, taking them through legal contract.
• Explain to customers the benefits of establishing a credit history and how credit works.
• Represent Progreso Financiero and its products and services with pride and enthusiasm.
• Senses and responds to customer needs. Identifies and pursues new or related customer opportunities.
• Opens and closes store and maintains store in p! rofessional and clean environment.
• Performs other duties as as! signed. Skill set • Bilingual English/Spanish (REQUIRED)
• Excellent communication skills and ability to build rapport with customers.
• Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution.
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Work involves contact with the public, necessitating the ability to present a professional image.
• Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue.
• Strong customer service background (Min. 1+ years of customer service experience, Banker, Teller).
• Positive attitude and ability to adapt to changes.
• Goal oriented; able to work well under pressure & Ability to multi-task, self-motivated, with an effective drive to resolve issue! s quickly.
• Detail Oriented and Responsible.
• Need to have flexibility in scheduling (Stores are open evenings & weekends).
• High School diploma or equivalent.
• Strong Computer Skills.

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If you were eligible to this position, please deliver us your resume, with salary requirements and a resume to Progreso Financiero.

Interested on this position, just click on the Apply button, you will be redirected to the official website

This position starts available on: Wed, 19 Jun 2013 04:07:49 GMT

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