Manager Client Services
Location: Dallas, Texas
Description: Sedgwick CMS is at present looking to employ Manager Client Services right now, this career will be assigned in Texas. For complete informations about this career opportunity kindly read the description below. CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to i! ts colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, 'Claim Your Future.'
PRIMARY PURPOSE: To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Performs client renewal and Client Service Instruction preparation for assigned clients. Coordinates pricing and com! pletes location coding parameters; prepares and distributes st! ewardship and other reports. Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients. Educates the client on loss data - drivers of cost impacting assigned programs. Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction. Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities. Coordinates client contracts. ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned. Supports the organization's quality program(s). Travel as required. SUPERVISORY RESPONSIBILITIES
Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. Provides support, guidance, leadership and motivation to promote maximum performance. QUALIFICATI! ONS
Education & Licensing
Baccalaureate degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
Experience
Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory capacity.
Skills & Knowledge
Strong understanding in one of the following areas: workers compensation, liability and disability claims management Strong understanding of client location coding parameters, banking methodology, and claims operating systems Excellent account rounding ability Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negoti! ation and facilitation skills Ability to work in a team environment Abi! lity to handle conflict and confront challenging issues in a fast work environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, du! ties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer
and a
Drug-Free Workplace
Position is flexible to be located in Dallas, Los Angeles, Lake Mary, New York
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If you were eligible to this career, please send us your resume, with salary requirements and a resume to Sedgwick CMS.
Interested on this career, just click on the Apply button, you will be redirected to the official website
This career will be started on: Fri, 09 Aug 2013 23:26:30 GMT
Apply Manager Client Services Here
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