Sr Patient Access Rep.- ER Access Services
Location: Dallas, Texas
Description: Children's Medical Center is currently seeking to employ Sr Patient Access Rep.- ER Access Services right now, this job will be assigned in Texas. Detailed specification about this job opportunity please give attention to these descriptions. Position Summary
Duties may vary based on assigned department but this position performs the following tasks:
Schedules an! d/or (pre)registers patient visits or admissions with accurate patient demographic and financial information while providing timely and courteous customer service
Ensures maximum reimbursement on all services with timely and accurate verification of coverage, completion of all third party payer requirements (referrals and authorizations), requesting and processing upfront payments, making appropriate referrals to financial counseling, and assisting guarantors with questions related to billing
Assists families with questions on the complexities of the healthcare reimbursement process
Answers phone calls and greets visitors, patients and families, provide directions and answer questions
Provide training and guidance to Patient Access Representatives and assistance with non-routine or complex tasks
Essential Duties and Responsibilities
Verify third party coverage for all visits to ensure all services are reimbursed (through! real time eligibility in Epic, using the internet or by phone! to the payer).
Understand the complexities of and complete all third party payment requirements by obtaining timely referrals and accurate authorizations within the required timelines.
Request payments at the point of service when appropriate. Process credit cards and reconcile monies received.
Make appropriate referrals to financial counseling for uninsured and underinsured patients.
Assist guarantors with questions related to the complexities of the healthcare reimbursement process
(Ambulatory) PARS schedule clinic visits utilizing the template format designed for each service area.
Register or pre-register patient visits in ambulatory clinics, the emergency room, ancillary services, day surgery or admissions with accurate patient demographic and financial information
Complete all legal requirements related to registration, including the completion of consent forms, HIPAA Privacy Rules, Patient Rights and Res! ponsibilities, etc.
Check in and check out patients
Enter charges and diagnosis codes
Provide leadership and direction to Patient Access Representatives
Provide training on an as needed basis â€" be a systems “super userâ€
Assist with non-routine or more complex tasks or questions
Answer phone calls within four rings, obtain appropriate information, route calls as needed, research issues
Ensures clinical information coincides with orders and scheduled appointments. Ensure a smooth workflow within the department.
Perform all other duties as assigned.
Qualifications
Education
High School diploma or equivalent required; associate’s degree or two years of college work preferred
Licenses & certifications
Experience
Demonstrated successful experience (minimum of six months) as a Patient Access Representative
Data processing/keyboarding skills required ! (30 wpm with accuracy)
Customer service experience, preferably! in healthcare or a service industry
Specific knowledge, skills and abilities
The ability to communicate with others in clear, understandable and professional manner on the phone and in person.
The ability to interact with peers, executive and medical staff, patient families, vendors and other customers in a manner that represents Children’s positively.
The ability to train and provide guidance to staff in a non-supervisory lead role
The ability to work on multiple projects and to prioritize tasks in a changing environment
The ability to work independently or as part of a team
The ability to use and understand complex computer and telecommunication systems
The ability to independently identify and address issue and make decisions when appropriate
Physical demands
Duties require little or no exertion of physical effort.
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If you were eligible to this job, please send us! your resume, with salary requirements and a resume to Children's Medical Center.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be started on: Sat, 04 May 2013 16:40:12 GMT
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