Assistant Manager, Store/Kiosk - Dallas, TX (Alpha Parkway Plaza)
Location: Dallas, Texas
Description: AT&T is at present recruited Assistant Manager, Store/Kiosk - Dallas, TX (Alpha Parkway Plaza) right now, this career will be designated in Texas. Detailed specification about this career opportunity kindly read the description below. -
1340218
Description
Meet and exceed customer experience and sales objectives for store.
Ensure an extraordinary customer experience at all times.
ROLES & RESPONSIBILITIES
Customer Experience and Sales
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Execute store’s implementation of The AT&T Retail Promise
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Assist Store Manager to:
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Execute store initiatives related to sales, service, and customer experience
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Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets
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Create a work environment where motivated people can e! xcel
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Coach personnel on “opportunitiesâ€! with key sales and reputation metrics, recognize
teams on positive performance against key sales and reputation
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Perform role plays with personnel on a regular basis to improve interactions with customers
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Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
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Facilitate weekly personnel training/educational sessions as directed by Store Manager
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Monitor Customer Experience Dashboard
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Resolve or escalate appropriately any billing or service issues
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Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions
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Consistently demonstrate excellent leadership and coaching skills
Employee Management and Development
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A! ssist, inspire and engage employees by motivating team to succeed
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Lead by example
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Develop employees for growth and promotion
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Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service
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Improve employee engagement through leadership skills
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Partner with Store Manager to observe and coach all employees as needed, providing feedback
around sales technique effectiveness and providing excellent customer service
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Improve store employee engagement through leadership skills
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Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and
company policies as directed by Store Manager
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Fully understand and assist in educating personnel on compensation plan and how to maximize
thei! r earnings
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Assist in ensuring all time cards are r! eviewed and accurate
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Communicate temporary assignments and overtime for floating personnel
Product Launches
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Partner with Store Manager to successfully launch new products, services or processes
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Actively inspect post-launch and drive improved results with best practices
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Inspect that employees are properly trained on new products and promotions to sell with confidence
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Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate
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Coordinate with security, facilities and mall management to ensure smooth product launch day execution
Store Operations
Staffing/Scheduling
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Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times
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Facilitate th! e monthly scheduling process
Merchandising
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Adhere to the iPOG and the merchandising standards
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Instill a sense of pride and ownership in store appearance â€" where all employees understand their store is the face of AT&T to every customer
Compliance
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Drive operational compliance of back office processes, procedures and policies
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Inspect existing and new retail programs, tools and training
Other
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Report fraudulent activity to Asset Protection
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On call for store emergencies
Demonstrate AT&T Extraordinary Leader Model Characteristics
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Continuously display high integrity
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Develop strategic perspective and champion change
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Inspire others to high performance through collaboration and teamwork
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Utilize professional expertise to solve problems and a! nalyze issues
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Capture initiative and strive for re! sults
Qualifications
Desired Qualifications
Three or more years sales/customer service experience in the telecommunications or related industry
Previous management experience
Well developed planning, analytical and problem-solving skills
Strong organizational skills and attention to detail
Strong communication, leadership, and presentation skills
Ability to operate a personal computer, wireless equipment, copier and fax
Ability to work at multiple locations within district preferred
Familiarity with wireless terminology and AT&T Mobility systems preferred
Assistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives!
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Job
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Retail
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If you were eligible to this career, please deliver us your resume, with salary requirements and a resume to AT&T.
Interested on this career, just click on the Apply button, you will be redirected to the official website
This career starts available on: Mon, 20 May 2013 14:43:47 GMT
Apply Assistant Manager, Store/Kiosk - Dallas, TX (Alpha Parkway Plaza) Here
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