Group Hotel Coordinator
Location: Dallas, Texas
Description: BCD Travel Corporate is at present recruited Group Hotel Coordinator right now, this career will be ordered in Texas. For detail informations about this career opportunity kindly read the description below.
- SABRE GDS EXPERIENCE REQUIRED *
Responsible for the operations of all support services functions of the office, including quality control, ticketing, ! hotel desk, ground transportation, ticket exchange, visa/passport functions, assuring maximum quality, efficiency, and the meeting of deadlines.
Job Specific Functions:
- Oversees the daily operations of the quality control and ticketing functions.
- Supports the operations including, but not limited to, overviewing airline reporting corporation (ARC) reporting process, answering questions, assuring policy / contract adherence, and helping to troubleshoot problems.
- Provides for the proper staffing and servicing of all operations within responsibility.
- Supervises the performance of direct reports, ensuring high levels of quality, productivity, customer service, and the meeting / exceeding of contractual obligations.
- Directs the workflow of the business center. Assures coverage appropriately. Cross-utilizes staff where appropriate.
- Motivates, coaches, and develops direct reports. Assists with recruiting, tr! aining, and performance reviews / counseling..
- Monito! rs queues to ensure reservation records (PNR) have passed company specified quality control process.
- Oversees staff errors. Enhances the staff performance through training.
- Monitors the online booking process through self-service reservation system, Highwire. Ensures PNR completion and ticketing.
- Cross-trains staff on all quality control / ticketing process and procedures.
- Assists the department with issuance of airline tickets / quality control processes.
- Assumes office management responsibilities when required.
- Must be able to come to work promptly and regularly
- Must be able to take direction and work well with others
- Must be able to work under the stress of and meet deadlines
- Must be able to concentrate and perform accurately while meeting applicable productivity measures
- Must be able to change productively and to handle other tasks as assigned
- Work independently in the absence of supervision
- Assumes and performs other duties and responsibilities not specifically outlined herein, as requested.
- Minimum of four (4) years of experience in corporate travel.
- Proficiency on Sabre GDS system.
- Knowledge of word processing, spreadsheets and email software. Proficiency in Microsoft Word and Excel preferred.
- Knowledge of Internet search processes
- Knowledge of travel operations and industry.
- Capability of working in a team environment as a role model, supporting management and staff, following company policy, providing feedback, assisting in special projects and taking on additional responsibility.
- Effective oral and written communications skills.
- Ability to respond to change in a positive manner.
- Effective organizational and time management skills.
- Analytical skills and ability to determine root cause and effec! t.
- Ability to lead - Setting direction, developing teamwork and collaboration, and achieving results through others.
- Ability to embrace diversity
- Ability to select staff
- Ability to motivate staff
- Ability to coach and develop others
- Ability to resolve employee relations issues
- Ability to respond to customer needs creatively and in a timely manner.
- Ability to maximize profitability while minimizing costs.
- Capability of maintaining a favorable image of the company when interfacing with outside source.
- Initiative in taking on extra tasks and responsibilities.
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical !
- Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
- Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
- Requires ability to move about to access file cabinets, office equipment, etc.
- Requires ability to operate a computer, telecommunication’s devices and other office equipment for prolonged periods of time throughout the work day.
- Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
- Requires the ability to perceive the nature of sounds. Hearing is important ! for those activities that require ability to receive detailed informati! on through oral communication, in person or via telephone, and to make fine discriminations in sound.
- Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
- Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary.
Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.
Travel (for positions requiring travel):
Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.
Field of Interest Category:
Travel Operations
Shift:
Scheduled Work Hours:
40
Percent of Travel:
0%
Relocation:
No
Language(s) Required:
- .
If you were eligible to this career, please give us your resume, with salary requirements and a resume to BCD Travel Corporate.
Interested on this career, just click on the Apply button, you will be redirected to the official website
This career starts available on: Mon, 25 Mar 2013 15:06:31 GMT
Apply Group Hotel Coordinator Here
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