Assistant Manager, Collections
Location: Dallas, Texas
Description: Hyundai Capital America is currently seeking to employ Assistant Manager, Collections right now, this job will be situated in Texas. For complete informations about this job opportunity kindly read the description below. This employee is in charge of supervising the collection activity of 8 â€" 12 collectors. This employee will spend time developing the collectors’ skills in accordance wit! h the CBS call model and the necessary technical knowledge appropriate for the collectors’ role.
Essential functions of the position:
Management of the skip tracers inclusive of regular account reviews to ensure quality performance
Perform regular review of accounts 60-120 days past due to ensure all collection techniques are utilized
Ensure accounts are worked thoroughly inclusive of all skip tracing efforts before submission for charge off
Train, coach, counsel and evaluate team members with a strong focus on skip tracing efforts and loss mitigation
Conduct side by sides with team members
Promote a positive working environment and teamwork
Understand and analyze various reports to watch for trends in team performance
Promote highest quality of service to all Hyundai internal and external customers
Assist in minimizing losses for the department
Encourage team members to f! ind ways to improve current
CBS Model Application-Coa! ch, train, develop and counsel and evaluate direct reports while reinforcing the CBS call model
Monitor and coach to all aspects of the CBS Call Model
Develop and deliver monthly collector development plans
Perform call calibrations to identify areas of opportunity in the CBS call model
Provide value added coaching and mentoring to all associates
General Departmental Duties
Assist in interviewing/hiring activities
Work closely with other departments on lease and retail matters
Thorough completion of projects assigned with in allotted time frame
Work closely with the Department Trainer on training issues
Develop and maintain effective relationships with all departments of HCA and HMA
Other duties as assigned
Secondary functions of the position:
Skip Tracing
Negotiations skills
Coaching and developing employees
Progressive disciplin! ary process
Motivational skills
Customer Service skills
Business Management and Analytical skills
Education and Experience:
Bachelor degree
Five years collection experience with at least 3 years in a leadership role
At least 2 years of automotive collection experience
Microsoft suite experience
Hyundai is an Equal Opportunity Employer M/F/D/V.
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If you were eligible to this job, please send us your resume, with salary requirements and a resume to Hyundai Capital America.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be opened on: Sat, 21 Sep 2013 01:00:16 GMT
Apply Assistant Manager, Collections Here
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