Sr. Manager Analytics - GCO
Location: Dallas, Texas
Description: Expedia is at the momment seeking for Sr. Manager Analytics - GCO right now, this occupation will be settled in Texas. Further informations about this occupation opportunity kindly see the descriptions. Job ID #: 26340
Company : Expedia, Inc.
Location : USA - TX - Dallas
Functional Area : Business Analytics
Employment Type :! Full-Time Regular
Education Required : Masters
Experience Required : 7-10 Years
Relocation Provided : Yes
Position Description
Position Overview:
The online travel market is a trillion industry that never stands still. At Expedia, Inc. Global Customer Operations (“GCOâ€), we’re smack in the middle of it. As the telesales and customer service arm of the world’s largest and fastest-growing travel company ($45 billion sales and counting), the GCO group manages a network of 26 contact centers and over 7,000 agents around the globe to assist and enable nearly 100 million travelers from anywhere, to anywhere.
Why build your career at GCO? We offer the chance to work with the brightest minds in the travel business in an energetic and international work environment focused on innovation, creative problem-solving and collaboration.
Global Customer Operations (GCO) is seeking an out! standing analytical leader for the role of Manager, Business A! nalytics reporting to the Director of GCO Analytics. This role manages a 3+ person team responsible for global business analytics and insight for our Hotels line of business. GCO Analytics focus goes well beyond pulling data and crunching numbers - it&'s tackling complex business problems that will significantly influence and challenge decisions throughout the business, by converting raw data into meaningful and actionable business analysis and insights. You and your team will partner with internal customers, structure the problems, extract and analyze the data and present the findings and recommendations directly to our business and leadership teams.
Responsibilities :
- Lead a team of yourself plus 3+ analysts performing analyses such as: customer segmentation, ROI modeling, lifetime value analysis, predictive modeling, cross channel analysis, survey design and analysis, and others
- Establish relationships at the senior partner/client le! vel
- Create measurement strategies, learning agendas and roadmaps with input from internal stakeholders
- Package deliverables in an articulate and easy-to-understand fashion with a clear storyline that addresses client business needs
- Understand the client’s business, develop innovative approaches to solve their questions and present deliverables in a compelling manner that articulates their business value and impact
- Maintain positive, collaborative partnerships with key internal stakeholders and clients
- Exhibit strong analytical, project management, storytelling and communication skills
- Define, develop and execute an analytics strategy for the Hotels line of business
- Influence and challenge decision making throughout the business with rigorous and insightful analysis and modeling, including significant exposure to the Hotels Leadership Team
- Conduct resource planning, development and guidance of team mem! bers
- Contribute to the success of other team members by provid! ing training to others in areas such as client analytics, direct marketing, experimental design, etc.
- 7 + years of hands on analytics experience
- 5+ years of people management experience
- Master’s or advanced degree in quantitative studies (Ph.D a plus). The equivalent combination of education, training and work experience may be suitable
- Expert at a variety of statistical approaches that must include some of the following: regression models, logit and probit models, cluster analysis, factor analysis, survival analysis, time series analysis, hierarchical modeling or other advanced methods
- Expert proficiency in SQL, Excel, PPT and some analytics tool (SAS, SPSS, R, STATA, etc.) required, Tableau a plus
- Experience working with large datasets
- Experience in call center operations or call center analytics strongly preferred
- Strong communication skills, both written and ! oral to be able to build and communicate a vision into actionable business insights
- A ‘can-do’ attitude and passion for analytics including the insight and value it can provide
- Ability to work with teams remotely
- Excellent verbal, written and data visualization skills required
- Demonstrated ability to learn and acquire new technologies as needed
- Superior problem-solving skills, self-motivation and the capacity to work under pressure and tight deadlines
- Demonstrated experience of hands-on approach
- 5+ years of people management experience
- 10+ years of hands on analytics experience
- Master’s degree in quantitative studies preferred (Ph.D a plus). An MBA with quantitative focus and experience also considered. The equivalent combination of education, training and work experience may be suitable.
! Our mission is to revolutionize travel through the power of technology! .
Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee&'s I-9 to confirm work authorization.
SF: MONUS
- LI-JZ1
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Expedia.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation will be started on: Thu, 03 Oct 2013 13:59:11 GMT
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