Major Incident Coordinator (Networking Team Lead)
Location: Dallas, Texas
Description: CompuCom is hiring Major Incident Coordinator (Networking Team Lead) right now, this job will be situated in Texas. For detail informations about this job opportunity please give attention to these descriptions. The Major Incident Coordinator reports to the Incident Manager and manages major incidents from inception to resolution. They ensure that incidents are classified,! prioritized and diagnosed correctly to expedite the course to resolution. They are the central point for immediate escalation to critical support personnel and management. The ODOM’s open and monitor teleconference bridge calls to engage all required technical staff to ensure everyone is engaged in collaborative communications to resolve the major incident and shorten the disruption to the business. This includes involving Problem, Change and Knowledge Management when needed and coordinating an emergency CAB for eCAB approval.
Responsibilities:
Understand Queue Management
Excellent verbal and written skills
Ability to write technical manuals
Ability to generate and maintain various types of statistical and non-statistical reports
Excellent time-management skills
Follow process and procedures as documented and communicated
Work with other teams within IT to coordinate troubleshooting activity
Work with other teams within IT ! to help streamline technical resolutions
Ensure that ITIL ! based policies and procedures are followed
Knowledge of trouble ticketing systems Peregrine Service Center/Remedy/Service-Now
Knowledge of Incident Management policies
Able to handle multiple tasks and demonstrate leadership
Education and Certifications
ITIL Foundations certified a plus
Education: BA/BS preferred but not required.
Qualifications:
µ Must be able to handle multiple tasks
µ Must understand Queue Management
µ Must have excellent verbal and written skills
µ Must have the ability to write technical manuals
µ Must have the ability to generate and maintain various types of statistical and non-statistical reports
µ Excellent time-management skills
µ Follow process and procedures as documented and communicated
µ Work with other teams within IT to coordinate troubleshooting activity
µ Work with other teams within IT to help streamline technical resolutions
µ Ensure that IT! IL based policies and procedures are followed
µ Must have strong knowledge of trouble ticketing systems Peregrine Service Center/Remedy/Service-Now
µ Must have strong knowledge of Change Management policies
µ Must have strong knowledge of Incident Management policies
µ Must be able to handle multiple tasks and demonstrate leadership
µ Must be familiar with network (WAN circuits, switches, routers)
µ Must be familiar with mainframe , AS/400 systems, batch processing and scheduling
µ Must be familiar with Windows 2000 Advanced Server
µ Must be familiar with UNIX (Solaris, AIX, HP)
µ Must be familiar with storage systems (EMC, HP, IBM)
µ Must be familiar with HP/Compaq, and Sun servers
µ Must be familiar with HP Openview, Tivoli Enterprise, EMC SMARTS
µ Must be familiar with backup systems (Legato, Netbackup, ArcServe)
µ Candidates must be familiar with reviewing technical plans and have strong interpersonal skil! ls
µ ITIL Foundations certified a must
Education: BA/BS! preferred.
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If you were eligible to this job, please send us your resume, with salary requirements and a resume to CompuCom.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be opened on: Wed, 03 Jul 2013 01:00:58 GMT
Apply Major Incident Coordinator (Networking Team Lead) Here
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