Frotn Office Manager
Location: Dallas, Texas
Description: Richfield Hospitality is in need of Frotn Office Manager right now, this occupation will be designated in Texas. For detail informations about this occupation opportunity kindly read the description below. Richfield Hospitality, Inc. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and prope! rty management to electronic distribution and interactive marketing, Richfield achieves superior operating results through its strong commitment to guests, associates and owners.
Our DoubleTree by Hilton Hotel DFW Airport North, conveniently situated two miles from Dallas-Fort Worth International Airport (DFW), offers full-service, Texas-style hospitality at our newly transformed hotel in Irving, TX, a mile from upscale Las Colinas shopping and dining. With easy access to Hwy 114 and IH-635, business and leisure travelers are minutes from North Dallas, Downtown Dallas, the Mid-Cities, and all that the exciting DFW Metroplex has to offer.
We seek leaders that have a passion for hospitality and are Accountable, Authentic, Compassionate, Driven, Original, Talentcentric, and Fun. These are our Hallmarks and they reflect the values that are important to us. Our Hallmarks drive our culture and play an integral role to the success and the continued growth of our company. The Front Office Manager is responsible for efficiently man! aging the front office operations, which includes Front Desk, PBX, Bell Attendants, Drivers, and Gift Shop, with minimal costs while increasing profitability and occupancy and is also responsible for the training and associate development, delivery of quality customer service and resolution of guest issues.
Essential Duties and Responsibilities
Maintains compliance to all front office standard operation procedures: monitors key control, verifies room status information, updates group information, ensures follow-through of all VIP and Tour VIP requests, computes monthly occupancy forecasts, maintains and updates Front Office Procedures Manual.
Meets or exceeds all Service Standards within department.
Ensures awareness and compliance to all company safety and security policies and procedures. Ensures employee and guest safety by proper training and maintenance of equipment and work area.
Determine financial and operation objectives for the department(! s); assist in developing the budget and business plan; analyze profit and loss statements by comparing actual with forecasted performance to determine area's effectiveness and efficiency.
Estimate staffing level requirements based on customer counts, business trends, special events, etc.; make up and/or check over weekly schedules and adjust staff size to maximize productivity without sacrificing customer service.
Ensures that employees meet proper standards of dress and decorum. Maintains the highest degree of guest service and professional conduct at all times. Utilizes guest service skills to ensure that all guest needs are met promptly and to the guest's complete satisfaction.
Interviews, hires, coaches and develops team members. Evaluates team performance and takes appropriate corrective action as needed to hold team members accountable.
Eligible for Incentive:
No
Requirements:
Required Skills and Requisites
Excel! lent communication skills. Ability to convey information and ideas thro! ugh a variety of media; engaging the audience and helping them understand and retain the message. Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. Requires effective reading, writing and oral comprehension.
Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Minimum of two years front office supervisory/management experience in a hotel property of similar size and quality.
Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. Must possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
Must be able to work a varied schedule that may include evenings, ! nights, and weekends.
At Richfield, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.
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If you were eligible to this occupation, please deliver us your resume, with salary requirements and a resume to Richfield Hospitality.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation will be opened on: Mon, 15 Apr 2013 18:07:02 GMT
Apply Frotn Office Manager Here
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